Support Center
We're here to help you get the most out of PayPunch
Frequently Asked Questions
How do I reset my PIN?▼
Contact your company administrator or bookkeeper to reset your employee PIN. For admin accounts, use the "Forgot Password" link on the login page.
Why is my location not being recorded?▼
Make sure you have granted location permissions to the PayPunch app in your device settings. On iOS, go to Settings > PayPunch > Location and select "While Using the App".
How do I request time off?▼
Open the PayPunch app, navigate to the "Time Off" tab, select "New Request", choose your time off type, select dates, and submit your request for approval.
Can I edit a time entry after clocking out?▼
Employees cannot edit time entries directly. Please contact your supervisor or administrator to make corrections to your timesheet.
How do I switch between English and Spanish?▼
In the mobile app, tap the language dropdown in the top-right corner of any screen to switch between English and Spanish.
What should I do if the app crashes?▼
Try closing and reopening the app. If the issue persists, make sure you have the latest version installed from the App Store or Google Play. Contact support if problems continue.
How do I export time data to QuickBooks?▼
Administrators can export time entries in IIF format from the admin dashboard. Go to Export > Select date range > Choose IIF format > Download.
Is my data secure?▼
Yes. PayPunch uses industry-standard encryption for all data in transit and at rest. We follow best practices for data security and privacy. See our Privacy Policy for details.
Still Need Help?
Our support team is available Monday through Friday, 9 AM to 5 PM Central Time.
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